Samsung has told people how to check whether their new phone is about to blow up in their pocket.
The safe phones including a small black square on the white barcode
label of the phone, as well as a much more noticeable sticker that
includes a blue letter “S”. If phones don’t include those extra details
then they are probably part of the defective batch – meaning that they
could set on fire or explode while they are charging.Owners can also get in touch with Samsung and have the unique IMEI
number checked against the records of which phones might be from the
defective set.
The company advises that anyone with a phone that isn’t part of the
new, safe batch should turn it off, not charge it, and hand it in as
soon as possible.
The company announced last week that it was issuing a global recall
for the Galaxy Note 7, because it has a tendency to explode while
charging owing to a faulty battery. Soon after it emerged that many
authorities were advising them not to be used at all – and Samsung later
confirmed that Note 7 owners should just switch off their phones and
get them replaced.
That is done by getting in touch with the place that the phone was
bought from, in most instances. Either the operator or the phone
retailer will be able to begin the process of getting the Note 7
replaced, but if that doesn’t work then Samsung will be abel to step in.
The company will offer all Note 7 owners the option either to have their phone replaced or to have it refunded.
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